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Help please
topasme


Joined: 10 Apr 2013
Posts: 0
Location: Portugak
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I need really help cause my clam sentinel is detecting false positives of Windows and put them in quarantine and when i go to restore them I can't cause the quarantine don't restore them and says that the files windows has a bad signature "did not realize" but it is an option that is to get a digital signature on them or something like that but I select them all and I click the button but the signature but it also does not nothing and I now how important windows files are quarantined and can not withdraw I'm afraid if the restart windows crashe
please help fast as you can
I'm using the windows 8 version and i don't really want to uninstall the antivirus cause he help me all my life!!!
Help! Shocked
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ua
GuitarBob


Joined: 09 Jul 2006
Posts: 9
Location: USA
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What Windows files are being falsely detected? Does Sentinel detect the files as "suspicious" or "infected"? A suspicious detection is a Clam Sentinel detection. An infected file is a ClamWin detection. You can whitelist ClamWin false detections in Configure, Filters, Exclude Matching Filenames. You should report ClamWin false detections to the Clam AV people at https://www.clamav.net/lang/en/sendvirus/ on the web. Choose the option to report false positives. Clam AV will correct their signature in 4 or 5 days, and you can drop the whitelisted file in ClamWin then.

For Clam Sentinel false detections, you must Stop Clam Sentinel and then whitelist the falsely-detected file in Sentinel's Advanced menu, Paths or Files not scanned. Use the path shown in the text file in quarantine. Then you can restore the file via Sentinel's Quarantine menu, Sentinel Recover. Then you can Start Sentinel again. You will have to leave this item in the Sentinel whitelist--that is the only way to fix a Sentinel false "infected file" detection.

ClamWin and Clam Sentinel have not been tested on Windows 8, so there could be problems in using them on that OS.

Regards,
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