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GuitarBob
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First make sure it's a real virus/malware by uploading a copy of the file to Jotti at https://virusscan.jotti.org/ on the Web. If several other scanners there also find it is infected, then reboot your computer into Safe Mode (hit F8 continuously upon bootup) and see if you can delete the file that way. If you can't, stay in Safe Mode, set ClamWin to Remove or Quarantine, and do another scan of that folder where the malware is.
If that doesn't work, download Cureit from Dr. Web and do a scan. You don't even have to install the program--just click and run it from wherever you downloaded it to. The scan will probably default to an Express Scan. It the first scan doesn't find anything, then configure Dr. Web's options to do an Extended Scan. If this doesn't work, download Norman's Malware Cleaner and run it in Safe Mode. If that doesn't work, you'll need some expert help. Below are some links. Experienced Malware Removal Assistance (Generally Free) Alliance Of Security Analysis Professonals is a good starting point at https://asap.maddoktor2.com/ A-Squared (Emsisoft) (with initial self help) at https://forum.emsisoft.com/Default.aspx?g=topics&f=38 Castle Cops (with initial self help) at https://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction Malwareteks (same personnel as Emsisoft with initial self help) at https://www.malwareteks.com/forum.html Spyware Warrior has free help and a list of rogue antispyware products to avoid at https://www.spywarewarrior.com/index.php Regards, |
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