I have been recently been infected by a msn image virus.... and I have just done a scan using clamwin and found out that the subject virus cannot be removed.... would highly appreciate it if anyone out there could advise me what is the best way to handle / remove the subject virus..... many thx!

The removal instructions at this site may help: https://www.anetforums.com/posts.aspx?ThreadIndex=1563 on the Web.

Plan B: Download Norman's free Cleaner at https://www.norman.com/Virus/Virus_removal_tools/24789/en-us on the Web and run it in Windows Safe Mode.

Plan C: If this doesn't work or you are unable to complete the instructions, removal help is available at (Be patient--it may take a while):

Experienced Free Malware Removal Assistance At
A-Squared (Emsisoft) (with initial self help) at https://forum.emsisoft.com/Default.aspx?g=topics&f=38
Bleeping Computer Dot Com (with initial self help) at https://www.bleepingcomputer.com/
Castle Cops (with initial self help) at https://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
Malwareteks (same personnel at Emsisoft) (with initial self help) at https://www.malwareteks.com/forum.html
Spyware Warrior has free help and a list of rogue antispyware products at https://www.spywarewarrior.com/index.php


Good luck!

Regards,

Thank you so much GuitarBob for your prompt reply. I really appreciate your help!

Plan B worked! I ran the scan using safe mode and it reported and removed / deleted the subject virus along with some other ones. Does that mean I am safe now? I am keeping my fingers cross... Actually.. I am currently using clamwin to re-scan again to see if it is 100% removed.... will keep you posted!

Thanks again!

If Norman removed a file containing a virus, you are probably okay. Once in a while, however, malware comes with an identical file as the original that will re-install the virus if the original file gets deleted, so it's always good to scan again right after something is removed. An occasional Safe Mode scan with ClamWin is also good.

What you should probably do now is disable System Restore (just in case there was a restore point made while you had the virus), rescan, and then re-enable System Restore if the scan is okay.

Scan often.

Regards,

Thank you so much for your help! I don't know how to thank you...how bout next time when you visit Hong Kong, I take you out to dinner!!!

After re-scanning with Clamwin, the subject virus has been removed now virus free .... I will use Norman (using safe mode) and re-scan again tonite... just making sure..

Thanks again!