 | Need assistance with troubleshooting |  |
jormeno1982
Joined: 10 Feb 2017 |
Posts: 0 |
Location: San Antonio |
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Posted: Fri Feb 10, 2017 9:57 am |
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Hello everyone,
I hope everyone's new year is going well. I was just appointed the task to manage ClamAV for our environment. I am happy to know that I am going to learn how to use, but I am seeking some guidance from my fellow brofessionals regarding an issue I am having. I am currently running ClamAV on AWS Windows and Linux environments. From time to time I notice large spikes in the memory usage as well as the CPU which appears to be causing the program to crash. Currently I am troubleshooting a Windows Server 2012 R2 Standard server. It is 64 bit with 4 GB of RAM and dual core processor running @ 2.50 Ghz each. (I have multiple servers running with those specs and not all servers care crashing.)
I went to c:\ProgramData\.clamwin\log and no log files are written there. I do have the following crash error
Problem signature:
Problem Event Name: BEX64
Application Name: clamscan.exe
Application Version: 0.99.1.0
Application Timestamp: 56d62e82
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2bcac
Exception Offset: 0000000000070693
Exception Code: c0000409
Exception Data: 0000000000000000
OS Version: 6.3.9600.2.0.0.272.7
Below is from Windows Event viewer
+ System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-01-30T04:33:17.000000000Z
EventRecordID 15848
Channel Application
Computer *****
Security
- EventData
clamscan.exe
0.99.1.0
56d62e82
MSVCR100.dll
10.0.40219.325
4df2bcac
c0000409
0000000000070693
10cc
01d27ab1cdde19f3
C:\progra~1\clamav~1\clamscan.exe
C:\Windows\SYSTEM32\MSVCR100.dll
38082f02-e6a5-11e6-8117-0accab75343c
Any assistance and guidance will be greatly appreciated.
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GuitarBob
Joined: 09 Jul 2006 |
Posts: 9 |
Location: USA |
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Posted: Fri Feb 10, 2017 2:48 pm |
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The forums here are for the ClamWin open source antivirus program for Windows GUI environments. It uses a Windows port of the original Clam AV source code, but it is not the same program. In addition, ClamWin is not designed/tested specifically for use in network environments. We can not be of much help to you. I suggest you look elsewhere. Good luck!
Regards,
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