Siddham
Joined: 17 May 2011 |
Posts: 0 |
Location: Dublin |
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Posted: Tue May 17, 2011 12:05 am |
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When I run a scan the program gets trapped and looping endlessly in a particular folder on my desktop which contains several adobe docs and some other docs and files.
Hope my description is clear.
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GuitarBob
Joined: 09 Jul 2006 |
Posts: 9 |
Location: USA |
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Posted: Tue May 17, 2011 12:43 am |
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Make a note of the filename, extension after the filename, and the file size and get back here. It may be a large file with an obscure extension. ClamWin may "chew" a long time on a few different extensions (not many) during scans. If it is not an executable file extension or one that is used by malware, you can exclude it from scans via the preferences, filters, exclude matching filenames option.
Regards,
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Siddham
Joined: 17 May 2011 |
Posts: 0 |
Location: Dublin |
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Posted: Tue May 17, 2011 1:28 pm |
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I found the problem. It seems to have been unusual letters in the Adobe file names.
For example: "The Yoga-Sūtras of Pata?jali - Woods"
When I renamed the files the scan completed.
Is this a known issue?
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Siddham
Joined: 17 May 2011 |
Posts: 0 |
Location: Dublin |
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Posted: Tue May 17, 2011 1:31 pm |
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Just to add that your forum could not display the letter that was causing the problem.
It was an 'n' with a '~' over it. The name is Patanjali, a squiggle over the 'n'.
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GuitarBob
Joined: 09 Jul 2006 |
Posts: 9 |
Location: USA |
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Posted: Tue May 17, 2011 6:18 pm |
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This was not a known problem, but some programs have problems with unicode characters. The Clam Sentinel real-time front end for ClamWin largely fixed this on their end some time ago. This is the first time I've heard about it with ClamWin.
I"m glad you found the answer. I'm sure the ClamWin developers will know about it from this thread.
Regards,
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