Hi

Clamwin crashes each time I run a scan. The last part of the Scan report is below. I have the clamscan.exe.dmp file, but don't know where to send it.

I am using Windows XP Pro.

Can anyone help.

:\CONFIG.SYS: Empty file
C:\DBS.TXT: Empty file
C:\Documents and Settings\Dave\LocaWARNING: Ignoring deprecated option --no-mail
LibClamAV Error: [platform] FindFirstFileW() failed (3)
[] is not accessible by the OS
LibClamAV Error: [platform] FindFirstFileW() failed (3)
[] is not accessible by the OS
LibClamAV Error: [platform] FindFirstFileW() failed (3)
[] is not accessible by the OS
LibClamAV Warning: Filename too long, please report
LibClamAV Warning: Filename too long, please report
LibClamAV Warning: Filename too long, please report
LibClamAV Warning: Filename too long, please report
LibClamAV Warning: Filename too long, please report
*** ClamWinDumper ***
*** clamscan.exe Crashed while scanning:
ExpCode : 0xc0000005
ExpAddress: 0x7C911766
[ClamWin] Crash Dump saved as clamscan.exe.dmp, please report
[ClamWin] Crash Dumper Thread Done (1)

please email clamscan.exe.dmp to alch [at] clamwin (dot) com

Thanks - will do.

very strange output, what folder are you scanning? os and locale?

I'm scanning the entire content of my C: drive

looks like a sort of corruption of clamscan executable while scanning, what is the content of top level c

A list of c: contents is below. Would it help if I watched a scan to try to work out which file/directory it is trying to scan before it crashes?


Directory of C:\

12/03/2008 19:39 <DIR> 101_ATTACHMENTS_DY
16/08/2009 11:32 <DIR> 1151941bbd43845c0aa7
28/02/2008 18:27 <DIR> agent
26/02/2008 20:09 0 AUTOEXEC.BAT
25/08/2009 12:23 86 bcmwl5.log
13/02/2010 13:32 223 boot.ini
07/03/2008 02:13 <DIR> bridge2
14/01/2010 05:48 33,519 caavsetupLog.txt
24/01/2010 23:07 2,254 caEntitlementLog.txt
25/01/2010 06:06 4,917,587 caisslog.txt
27/02/2008 12:56 262,016 ciam_install.log
27/02/2008 12:56 11,222 Ciam_LogFile.log
16/11/2008 12:29 191 CKINFO.TXT
28/02/2010 22:36 <DIR> Config.msi
26/02/2008 20:09 0 CONFIG.SYS
29/04/2009 13:13 81 CTX.DAT
29/02/2008 16:45 0 DBS.TXT
26/02/2008 20:15 <DIR> Documents and Settings
15/01/2010 14:28 <DIR> eimport
28/02/2008 21:04 <DIR> epson
09/12/2009 11:13 <DIR> esend
01/03/2010 08:01 2,012,532,736 hiberfil.sys
26/02/2008 20:09 0 IO.SYS
05/03/2008 18:10 <DIR> KPCMS
01/03/2010 08:19 0 LIST.TXT
07/04/2008 09:27 <DIR> logs3
28/11/2008 07:01 <DIR> Movavi files
24/10/2009 15:45 3,774 Movavi Video Converter 7.0.log
26/02/2008 20:09 0 MSDOS.SYS
27/02/2008 15:06 <DIR> MSOCache
26/01/2010 08:33 182 NONAME.LOG
04/08/2004 12:00 47,564 NTDETECT.COM
02/04/2009 14:49 250,048 ntldr
01/03/2010 08:01 2,145,386,496 pagefile.sys
01/03/2008 05:43 <DIR> Perl
28/02/2008 23:07 <DIR> pocket pc backups as dave
28/02/2010 22:34 <DIR> Program Files
30/01/2009 08:44 5,893 reconb.zip
28/02/2008 09:35 <DIR> RECYCLER
01/02/2010 07:06 <DIR> smart
29/02/2008 20:04 <DIR> smart2
11/09/2009 19:20 <DIR> smartii
16/11/2009 02:10 <DIR> smartii2
13/02/2010 17:50 <DIR> smartii3
02/06/2008 12:41 <DIR> smartii4
15/08/2008 07:39 232 sqmdata00.sqm
16/10/2008 17:12 268 sqmdata01.sqm
04/11/2008 09:49 268 sqmdata02.sqm
04/11/2008 15:07 268 sqmdata03.sqm
05/11/2008 06:56 268 sqmdata04.sqm
07/12/2008 15:58 268 sqmdata05.sqm
21/08/2009 14:03 268 sqmdata06.sqm
05/09/2009 14:10 268 sqmdata07.sqm
04/10/2009 21:15 268 sqmdata08.sqm
18/10/2009 16:38 232 sqmdata09.sqm
18/10/2009 18:46 208 sqmdata10.sqm
15/08/2008 07:39 244 sqmnoopt00.sqm
16/10/2008 17:12 244 sqmnoopt01.sqm
04/11/2008 09:49 244 sqmnoopt02.sqm
04/11/2008 15:07 244 sqmnoopt03.sqm
05/11/2008 06:56 244 sqmnoopt04.sqm
07/12/2008 15:58 244 sqmnoopt05.sqm
21/08/2009 14:03 244 sqmnoopt06.sqm
05/09/2009 14:10 244 sqmnoopt07.sqm
04/10/2009 21:15 244 sqmnoopt08.sqm
18/10/2009 16:38 244 sqmnoopt09.sqm
18/10/2009 18:46 172 sqmnoopt10.sqm
13/02/2010 14:04 <DIR> SWSetup
26/02/2008 20:14 <DIR> System Volume Information
24/02/2010 14:24 <DIR> temp
28/02/2010 17:12 <DIR> TEMPDY
12/02/2009 00:10 <DIR> temp_do_not_keep
27/02/2008 09:45 3,552,862 Test.log
12/10/2009 18:20 <DIR> UCF_current
12/10/2009 18:46 <DIR> utils
20/05/2009 21:51 <DIR> wherephotos
01/03/2010 08:02 <DIR> WINDOWS

I first installed ClamWin and while it is painfully slow (12+ hours) on a 4GB partitioned hard drive (C:, D, it did work many times.

Now all of a sudden it always freezes my computer. I've tried scanning only one of the partitions at a time, and it always crashes on either one, and I've tried to catch it doing it, and suceeded a couple of times but once it freezes I have to reboot. Doesn't seem to be a pattern to it, like the same file isn't the same each time I've been able to see where it was stopped. Usually I wake up in the morning and the monitor is in power save and won't light back up. I update constantly and even uninstalled the newest ClamWin and tried using the .096 version I first installed. I did a complete clean install. Problem didn't go away. One time I left the monitor on "All the time" and caught ClamWin had froze my computer. I was still able to move the mouse this time and just clicked on the far left column and it started shining its lights and proceeding through more files. I left it alone, and woke to find it had still got frozen up again.

The only thing it ever uncovered from those original successful scans that it showed was a spoofed email (Phishing) that it wouldn't remove. I traced the email which it said was in my Thunderbird Junk folder. Folder was empty.

This was back when ClamWin actually completed a scan of both partitions. I can find no other antivirus software that still runs on 98SE. I have 64mb RAM and it is a Pentium 200 MMX Gateway computer.

I need a new computer and get rid of this one, but I don't want to lose my data, but I don't want to transfer it onto a new computer and find that it has some fault that transfers with it.

I have tried looking for new files immediately after the first crash and couldn't find anything that looked suspicious. I'm nearing the point of reformatting my C drive which will take at least 2 days just to clean out the operating system and reinstall my programs. But if the problem is in my Thunderbird email, I'd lose all of it unless I use Karen's Power tools to transfer the email from the C to my D partition. But then I'd just be putting the problem right back on the system.

Anyone got any ideas?

Thanks,
lilbug

the directory listing looks ok, very strange,
win98 problems are different for sure, crash or freeze?

Hello, something strange seems to have happened with this post. I am not using windows 98 (Windows XP).

Since posting the item I have narrowed the problem down further - I think it is to do with long file/directory names. Clamwin seems to crash whilst scanning the files with a particularly long file path.

If the question "crash or freeze?" was meant for me - I think I would describe it as a crash - Clamwin is able to tell me that the crash happened.

Thanks for your help.

I'm new to this forum. I was trying not to start a new thread and this one seemed somehow appropriate. It freezes. Whether I leave the monitor on or have it on power save, I cannot move the cursor, ClamWin never finished the scan. Nothing works. No recourse but to hit the reset button (which older computers like this Gateway have).

If it is appropriate, I can start this as a new thread. I was just trying not to duplicate something in the forums according to the agreement I signed to register. Hoping somebody can help figure out this problem and help.

Thanks,
lilbug