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How to remove a virus
okoto


Joined: 15 Feb 2009
Posts: 0
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I got the portable versiion of claimAV, I was scanning an infectd usb, so it appears this text line:

Autorun.inf trojan/generic has been detected

but there is no option to fix it!!!

In fact, in portable version of claim I wa sno able to found a remove option,

I tought it was automatic, but when I did the scanning again, virus was there.

help!!!
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Antonio S.


Joined: 20 Apr 2008
Posts: 0
Location: Italy
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Hello okoto,

If you wish to remove a file that Clamwin is detecting as infected you will have to set its Preferences to 'Remove' option. By default Clamwin (both on installed and portable version) have the 'Report only' option set by default. This means that Clamwin will only tell you if and where an infected file was detected.

However, as more or less all AV's can encounter the so called 'false postives' (means: files that wrongly detected as threats but actually are not) I suggest to upload the suspect file to Virustotal (https://www.virustotal.com). With this free service uploaded file is submitted to mulitple scanning engine (around 30), so few of no other AV's spot the file as infected it is probably a false positive. If this is the result pls notify Clam of the false positive using the form @ https://cgi.clamav.net/sendvirus.cgi and tick the relevant block related to false postives.

Hope this helps,
Antonio
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How to remove a virus
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