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Phoenix


Joined: 25 Jul 2006
Posts: 3
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Hi everyone,
absolute numpty here, have just downloaded and tried to run first scan on all folders, I am getting 'ERROR cannot open file' on everything - whats happening?? Confused
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1751
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please paste portion of the log
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Phoenix


Joined: 25 Jul 2006
Posts: 3
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There ya go!! it just keeps doing it throught!

Scan started: Tue Jul 25 18:39:37 2006

ERROR: Can't open file C:\Documents and Settings\A\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat
ERROR: Can't open file C:\Documents and Settings\A\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG
ERROR: Can't open file C:\Documents and Settings\A\Local Settings\Application Data\Microsoft\Windows Defender\FileTracker\{B3D1BE8F-17F6-4048-AC20-1351008E6EF2}
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1751
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please see tis FAQ:
http://www.clamwin.com/content/view/82/27/
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Phoenix


Joined: 25 Jul 2006
Posts: 3
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Er - but if it is doing that on everything surely it is not able to see if I have any 'nasties' Confused
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1751
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why do you think it is doing that on everything?
UsrClass.dat and UsrClass.dat.LOG are system files and locked by windows. Please download eicar.com test file here http://www.eicar.org/anti_virus_test_file.htm and scan it idividually and then scan a containg folder.
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ERROR:Error: failed to create file: ...."
varth


Joined: 30 Jan 2007
Posts: 1
Location: Connecticut, USA
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Hey, guys, I've been getting this error message and looking thru the forums isn't helping AT ALL. How 'bout a fix in ENGLISH, for us non-techies out there.
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Can't Open File
GuitarBob


Joined: 09 Jul 2006
Posts: 4360
Location: USA
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ClamWin, or any other program, can't open a file that is currently in use--that way it can't be screwed up as it's being used. Normally, depending upon your system, you will have several (maybe many) files used in Windows and supporting files. During a scan, ClamWin logs the files it can't scan.

Most likely, all the other files on your computer are being scanned when you request a scan from ClamWin. Alch wanted you to do a test scan of the EICAR file and then do a test scan of the folder in which the EICAR file is placed. Watch ClamWin during the scans and make sure it is scanning--you should see the files zip by on screen. Also note upon completion of the scans what the ClamWin log says about the scans. If nothing is being scanned, you can tell it, and THEN you've got problems. Otherwise, you're okay.

Regards,
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