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Update not possible DNS Problem and ignoring ClamWin.conf
ISO


Joined: 04 Apr 2016
Posts: 2
Location: Germany
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Hi together,

since end of last year i'am not ablbe to update virus database.

Version is 0.99

Windows Server 2008 64 bit

I get:

...
WARNING: getpatch: Can't download main-56.cdiff from database.clamav.net
ERROR: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
WARNING: Incremental update failed, trying to download main.cvd
ERROR: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
ERROR: Can't download main.cvd from database.clamav.net
Giving up on database.clamav.net...
Update failed. Your network may be down or none of the mirrors listed in c:\temp\2\tmpvjl5pj is working. Check http://www.clamav.net/doc/mirrors-faq.html for possible reasons.
...


Uninstalled and installed many times new. No success.

Now i wanted to test the following:

Other 64 bit frehclam.exe version in other folder. Because some DLL problems.

Changed in the ClamWin.conf the entry:

freshclam =

to the new path. But when try to update ClamWin ignores this path. It only serches in the own folder.

What cam i do?

Thank you
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GuitarBob


Joined: 09 Jul 2006
Posts: 4155
Location: USA
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Clam AV furnishes its scan engine and virus signatures to ClamWin. Clam AV has not had very many signature updates for the last 3 weeks or so. Set ClamWin to update automatically every hour and see if that works--it should at least show it tried to update but there were not any signatures. If it does that okay, don't worry about manual updates.

Regards,
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ISO


Joined: 04 Apr 2016
Posts: 2
Location: Germany
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Hi GuitarBob,

thank you

did set to update every hour:

WARNING: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
WARNING: getpatch: Can't download daily-21485.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
WARNING: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Mon Apr 04 18:53:38 2016
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.99 Recommended version: 0.99.1
DON'T PANIC! Read http://www.clamav.net/support/faq
main.cvd is up to date (version: 57, sigs: 4218790, f-level: 60, builder: amishhammer)
WARNING: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
WARNING: getpatch: Can't download daily-21485.cdiff from database.clamav.net
WARNING: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
WARNING: getpatch: Can't download daily-21485.cdiff from database.clamav.net
ERROR: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
ERROR: getpatch: Can't download daily-21485.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
ERROR: Can't get information about database.clamav.net: Non-recoverable failure in name resolution
ERROR: Can't download daily.cvd from database.clamav.net
Giving up on database.clamav.net...
Update failed. Your network may be down or none of the mirrors listed in c:\temp\2\tmpknlnve is working. Check http://www.clamav.net/doc/mirrors-faq.html for possible reasons.


Would have been nice that he can't find something because is up to date!

Any idea why i can not set a different freshclam in other folder? For what is the the entry in the ClamWin.conf when ClamWin ignores that?

I'am not sure what the DNS problems could be beauce everything with LAN and internet is working on that machine. Firewall exception for freshclam is defined.

I really would need some ideas ...
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GuitarBob


Joined: 09 Jul 2006
Posts: 4155
Location: USA
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It's a DNS problem all right. Will your other software update? Will another AV update? Download Malwarebytes Antimalware free version--update and do a scan with it. Also download and install Malwarebytes Anti Exploit free--it will protect your browser from exploits, and comes with a 15 day full anti exploit version, which defaults to just browser protection after 15 days. Some viruses will delete themselves if Malwarebytes Antimalware or Malwarebytes Anti Exploit are on your computer.

Your computer may have some sort of virus in memory that changes DNS settings.

Let us know results.

Regards,
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Update not possible DNS Problem and ignoring ClamWin.conf
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