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why say "can't remove"?
Jane


Joined: 10 May 2006
Posts: 2
Location: Washington, D.C.
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My scan keeps telling me i have an infected file (a trojan) and when I instruct, via preferences, that it remove the virus (after having repeatedly tried to quarantine it), now it says it can't remove it:

"C:\Documents and Settings\All Users\.clamwin\quarantine\cnfgMail.reg: Trojan.WinREG.StartPage-3 FOUND
C:\Documents and Settings\All Users\.clamwin\quarantine\cnfgMail.reg: Can't remove"


do i still have the trojan or not?

if I do, know what do I do?

thanks for help.
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1748
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what happens if you open this folder in the Windows explorer :
C:\Documents and Settings\All Users\.clamwin\quarantine\
and try to delete the file?
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Jane


Joined: 10 May 2006
Posts: 2
Location: Washington, D.C.
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dear alch,

yes, it worked! no viruses found.
should have done it long ago, but will make contribution tomorrow.
two questions, please, alch.
1) why did the file have to be opened and deleted in windows explorer? instead of just opening up through "my computer," c: drive, and deleting from user files?
2) was leaving the infected file where it was, seemingly in quarantine, exposing the computer to the trojan? should this situation recur, should i take same steps again?

many thanks, jane javascript:emoticon('Very Happy')
Very Happy
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1748
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Jane wrote:
dear alch,

yes, it worked! no viruses found.
should have done it long ago, but will make contribution tomorrow.
two questions, please, alch.
1) why did the file have to be opened and deleted in windows explorer? instead of just opening up through "my computer," c: drive, and deleting from user files?

this should be exactly the same, "my computer" is a windows explorer without the folder tree.
Quote:

2) was leaving the infected file where it was, seemingly in quarantine, exposing the computer to the trojan? should this situation recur, should i take same steps again?

rather not as all references to it would be invalid as they pointed to the original location, not quarantine.
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Slug


Joined: 22 Mar 2006
Posts: 24
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This brings me to something that has been on my mind for a long time. That is Clamwin should not keep reporting a Virus once it has been moved to the quarantine folder. eg AVG does not check its quarantine folder for viruses, because obviously the previous virii will be there. So I think reporting Virii in the quarantine folder is piontless if not a nuisance.

Michael

edit:

I just realised I have already commented about this elsewhere, so no need to reply Very Happy

Michael


Last edited by Slug on Thu May 11, 2006 2:12 pm; edited 1 time in total
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1748
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Slug wrote:
This brings me to something that has been on my mind for a long time. That is Clamwin should not keep reporting a Virus once it has been moved to the quarantine folder. eg AVG does not check its quarantine folder for viruses, because obviously the previous virii will be there. So I think reporting Virii in the quarantine folder is piontless if not a nuisance.

Michael


It won't in the next version. In the current release I dod not want to exclude the whole quarantine folder form scanning because it may add a potential exploit.
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why say "can't remove"?
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