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Why ClamWin doesn't delete trojans?
cosmo


Joined: 27 Apr 2010
Posts: 3
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Hi, ClamWin reported following trojans:

C:\SWSoft\Plesk\Mail Servers\Mail Enable\Postoffices\marl\MAILROOT\info\Inbox\15D75E46BB32410E8139294166F0A2F9.MAI: no action performed on a mailbox
C:\SWSoft\Plesk\Mail Servers\Mail Enable\Postoffices\mar\MAILROOT\info\Inbox\265665B999E044519736C3BCB0166EA7.MAI: no action performed on a mailbox
C:\SWSoft\Plesk\Mail Servers\Mail Enable\Postoffices\mar\MAILROOT\info\Inbox\37E0976383F944DDAED17B93BD410DB5.MAI: no action performed on a mailbox

C:\SWSoft\Plesk\Mail Servers\Mail Enable\Postoffices\mar\MAILROOT\info\Inbox\15D75E46BB32410E8139294166F0A2F9.MAI: Trojan.Agent-27670 FOUND
C:\SWSoft\Plesk\Mail Servers\Mail Enable\Postoffices\marl\MAILROOT\info\Inbox\265665B999E044519736C3BCB0166EA7.MAI: Trojan.Zbot-1737 FOUND
C:\SWSoft\Plesk\Mail Servers\Mail Enable\Postoffices\marl\MAILROOT\info\Inbox\37E0976383F944DDAED17B93BD410DB5.MAI: Email.Phishing.Webmail-36 FOUND

Now, even if I tell ClamWin to quarantine or delete the infected files, nothing happens. What does it mean "no action performed on a mailbox"?

Regards,
Cosmo
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sherpya


Joined: 22 Mar 2006
Posts: 891
Location: Italy
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that a special option refuses to remove the file if it is a mailbox, since clamwin is not able to remove only the message with the virus
it would remove all the mailbox, so we opted for this to avoid screwing users mailboxes
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cosmo


Joined: 27 Apr 2010
Posts: 3
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Sure, but these are single mail messages, not the whole mailbox. Is it possible to activate / deactivate the option you mentioned?
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sherpya


Joined: 22 Mar 2006
Posts: 891
Location: Italy
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I'm not sure alch added it as optional, but it could be a request for next release
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GuitarBob


Joined: 09 Jul 2006
Posts: 3670
Location: USA
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If there are individual files in the mailbox, could you do a raw scan (outside of Outlook) with ClamWin and remove the trojans that way, while keeping the "good" files intact?

Regards,
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cosmo


Joined: 27 Apr 2010
Posts: 3
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GuitarBob wrote:
If there are individual files in the mailbox, could you do a raw scan (outside of Outlook) with ClamWin and remove the trojans that way, while keeping the "good" files intact?

Regards,


I don't think this can be done. As sherpya suggested, this should be optional. I'm using it on a server, so there is no risk in breaking the whole mailbox, cause all messages are stored as separate files for each mailbox.
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sherpya


Joined: 22 Mar 2006
Posts: 891
Location: Italy
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but maybe the serve can keep an "index" or "cache" of message files, so it may not be so happy of this, anyway I think it would be good to have this feature as optional and enabled by default, maybe putting in advanced setting with a warning in the tooltip
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Why ClamWin doesn't delete trojans?
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