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Scanning error
carrick


Joined: 20 Apr 2010
Posts: 1
Location: London - Marylebone
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I keep getting message saying "An error occurred whilst scanning . Unable to lock database directory" or "malformed base directory."

This happens each time I try to send email and email does not go.

And computer has frozen a few times.

What does this mean and how can I get rid of it?
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1748
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Try this:
1) open clamwin preferences-file locations then copy the path to the virus database folder into clipboard
2) paste it into Windows Explorer address bar and press Enter
3) delete all files/folders inside the database folder
4) download virus database update from the ClamWin application

Hope it helps.
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Scanning error
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