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Unable to retieve database version
eltabor


Joined: 02 Mar 2007
Posts: 5
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I use the internet update to download virus database and runs and says it is completed. I try to scan and it tells me I haven't downloaded the database. It will do this over and over. Thank you in advance for any help.
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1748
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please paste the update log
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eltabor


Joined: 02 Mar 2007
Posts: 5
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Please be more specific and explain this procedure as if I am a 5 year old child.
Thank You
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budtse


Joined: 14 Jan 2006
Posts: 372
Location: Belgium
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- Right-click the clamwin icon in the system tray.
- Choose "Display Reports" > "Virus Database Update Report"
- Select the portion of the report that is relevant and press Control-C to copy
- Add a post to this forum and paste the copied text in with Control-V, Preferable between a [quote] and [/quote] tag
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eltabor


Joined: 02 Mar 2007
Posts: 5
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Quote:
daily.cvd updated (version: 2711, sigs: 12048, f-level: 14, builder: ccordes)
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Current functionality level = 13, recommended = 14
DON'T PANIC! Read http://www.clamav.net/support/faq
Database updated (95999 signatures) from database.clamav.net (IP: 67.18.105.98)
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Strange Message
GuitarBob


Joined: 09 Jul 2006
Posts: 4292
Location: USA
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Not to worry. ClamWin is fine. Your signature database is updating okay. ClamWin uses the engine and database from ClamAV, which has recently had a minor update. Most likely the ClamWin developers will have their own update to ClamWin soon. ClamWin checks once a day for its own updates. You can manually check by right clicking on the icon in the system tray and select Check Latest Version.

Regards,
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eltabor


Joined: 02 Mar 2007
Posts: 5
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Something is wrong, because the scan icons are grey and do not function.
Quote:
ERROR: getfile: daily-2712.cdiff not found on remote server (IP: 66.98.242.116)
ERROR: getpatch: Can't download daily-2712.cdiff from database.clamav.net
ERROR: getfile: daily-2712.cdiff not found on remote server (IP: 66.98.242.116)
ERROR: getpatch: Can't download daily-2712.cdiff from database.clamav.net
ERROR: getfile: daily-2712.cdiff not found on remote server (IP: 66.98.242.116)
ERROR: getpatch: Can't download daily-2712.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Downloading daily.cvd [100%]
WARNING: Mirror 66.98.242.116 is not synchronized.
Trying again in 5 secs...
ClamAV update process started at Sat Mar 03 10:33:34 2007
main.inc is up to date (version: 42, sigs: 83951, f-level: 10, builder: tkojm)
Downloading daily-2712.cdiff [100%]
Downloading daily-2713.cdiff [100%]
daily.inc updated (version: 2713, sigs: 12293, f-level: 14, builder: ccordes)
DON'T PANIC! Read http://www.clamav.net/support/faq
Database updated (96244 signatures) from database.clamav.net (IP: 209.170.150.7)

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budtse


Joined: 14 Jan 2006
Posts: 372
Location: Belgium
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eltabor: What version of Windows are you running ?

I've seen this once during beta testing on Windows 98, but was not able to reproduce it.

Can you tell us which files and directories are in the database folder (have a look in the ClamWin Preferences > File Locations for the location of this folder).
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alch
Site Admin

Joined: 27 Nov 2005
Posts: 1748
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I think you may have a old clamwin set of binaries, did you reboot after you done the upgrade?
I suggest to:
1) uninstall clamwin (go to start-control panel-add-remove programs, locate clamwin and click uninstall
2) reboot
3) open Windows Explorer, navigate to c:\program files and delete folder named clamwin
4) install again
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eltabor


Joined: 02 Mar 2007
Posts: 5
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budtse I am using 98 Lite, I put all of my machine particulars as my signature, but I don't see it. How do we repair that? alch that may have repaired it. I am able to scan now, but I am not sure if it functions properly. How will I know?
Thank You
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budtse


Joined: 14 Jan 2006
Posts: 372
Location: Belgium
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After a complete re-install, it should be ok (it was at my station). You can check by downloading the EICAR test file from http://www.eicar.org/anti_virus_test_file.htm http://www.eicar.org/anti_virus_test_file.htm, but i wouldn't worry about it.

There seems to be a problem on Windows 98, I'll try some tests to reproduce it when i get to it.
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Unable to retieve database version
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