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A Little help with scan to email please
aksargige4


Joined: 01 Jun 2020
Posts: 1
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Ok so i work for an MSP and one of the companies we support is at a managed building. They have bought a printer which they want to use scan to email on.

When going through the setup a week ago it worked perfectly fine and the day after that it suddenly stopped with no changes made by us.

i used the Shields UP Port scanner and last week only the ping echo failed but after telling them to get the port unblocked, now the Solicited TCP Packets is failing and the ping echo is fine.

Am i right in assuming the building is blocking port 587 so we can't use scan to email?

They have a printer themselves downstairs where they charge like 35p per email so i assume they're actually blocking the port or am i on a competently different planet?
https://getappvalley.com/ appvalley https://tutuappx.com/ tutuapp https://tweakbox.mobi/ tweakbox


Last edited by aksargige4 on Wed Jun 03, 2020 2:54 am; edited 1 time in total
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GuitarBob


Joined: 09 Jul 2006
Posts: 4631
Location: USA
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I don't think we can help you here. These forums are dedicated to use of the ClamWin free, open source antivirus for Windows.

Regards,
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A Little help with scan to email please
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