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ClamWin caught two viruses, then stopped
rem49


Joined: 17 Jan 2017
Posts: 1
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ClamWin has done this twice. Caught two viruses and then stops after a while. Does not complete. Ity has been sitting on this last file for six hours now:

Loading virus signature database, please wait... done
C:\Program Files (x86)\Citrix\GoToAssist Corporate\1165\archive\GoToAssist_Corporate_Customer.exe: Win.Adware.Browsefox-42691 FOUND
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgplgtupl.exe: Win.Worm.Chir-2600 FOUND
C:\Program Files (x86)\TurboTax\Home & Business 2014\Forms\1040_14\dhtmlhelp\taxhelp.xml: [ 4%]

How to make it complete the scan?
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GuitarBob


Joined: 09 Jul 2006
Posts: 4335
Location: USA
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How long have you been using ClamWin before this started happening? Was ClamWin working okay for a while before this started happening?

Does ClamWin quarantine any virus file before this happens?

Make sure that you use a real-time antivirus program besides ClamWin. ClamWin is an on-demand scanner--it does not detect any viruses before you scan with it, and a virus can be active on your computer before a ClamWin scan. ClamWin is a "second opinion" scanner.

Regards,
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davebit


Joined: 18 Jan 2016
Posts: 27
Location: America
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Found this through a Google search... I'm getting the same result for Dell SupportAssist:

C:\Program Files\Dell\SupportAssistAgent\DellConnect\GoToAssist_Corporate_Customer.exe: Win.Adware.Browsefox-42691 FOUND

Apparently it injects ads into webpages on my browser, though I don't know that I've ever noticed: https://www.bleepingcomputer.com/virus-removal/family/adware-browsefox/

I'm not sure what "42691" means though, it seems to only point back to ClamAV... can someone explain?
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GuitarBob


Joined: 09 Jul 2006
Posts: 4335
Location: USA
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Is this file detected by ClamWin during a normal scan or during a memory scan?

If you have had the Dell file/program on your computer for some time and have not noticed any problems, I wouldn't worry about it. Just whitelist (exclude) the file in ClamWin as C:\Program Files\Dell\SupportAssistAgent\DellConnect\GoToAssist_Corporate_Customer.exe and it shouldn't be detected any more. If the file bothers you, submit it to Virus Total. If Clam Av is the only AV detecting it, Virus Total will send a copy of the file to Clam AV so they can correct the signature. It might hurry things along if you also send the file to Clam Av via their Contact page.

I don't know what that message means. Perhaps someone (or a ClamWin developer) will join in here and enlighten us. The file designation is rather large--maybe ClamWin is trying to tell you this.

Let us know if you have any questions about this.

Regards,
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ClamWin caught two viruses, then stopped
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