Is it possible for an email that once opened can drop a frame bug onto my browser?

I noticed that last week my browser started skipping when I scroll down.

Would you recommend installing your software? Would it correct my issue?

Opening an email usually does not activate any malware. Several years ago, some malware was self-executing in email. I haven't seen this for some time, however, but I suppose it is possible. I would look for another reason that this is happening besides malware.

Installing ClamWin probably will not help. It certainly will not help if malware is not involved. If malware is involved, it may be deeply embedded in your system, and ClamWin does better at detecting malware before it is activated. It does not have any cleaning features other than removing infected files.

If you do not use an antivirus, I suggest you get one. Try Panda Free Cloud, Microsoft Security Essentials, Avira AntiVir, Comodo or Avast. They are all basic free versions of commercial AV software, and they all scan in real-time, as files are put on your computer.

ClamWin makes a good backup to a real-time scanner. It scans on-demand as you do a manual scan or when you have scheduled a scan. It thus will not conflict with a real-time scanner, and it is light on system resources until it scans.

Regards,

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The first thing to do is determine the validity of any antivirus alerts. A popular malware technique is to display alerts saying a computer is infected in hopes of the user downloading more malware and/or paying for fake antivirus protection.
These programs are often called scareware or Trojan horses. If you receive any antivirus alerts, don’t click on them directly until you’ve verified them. Open your installed antivirus program via the system tray icon in the lower right corner of Windows and check the status or logs. If you don’t find any evidence of your actual antivirus program catching a virus or other malware, consider the alerts you’re getting to be bogus.

Ignore what they say, don’t click them, and certainly don’t fork over any money.

If you are getting true virus alerts from your existing antivirus software, go ahead and click to remove or quarantine any infections. You should also follow the next tips to run some scans with some additional scanners to make sure everything is caught.

Delete temporary files first - Before you run scans, you should delete the temporary files of Windows and Internet Explorer. Sometimes the malware might be located there. Furthermore, scanning these files can greatly increase the scanning time. You can remove manually or use the Disk Cleanup utility via the Start Menu: All Programs > Accessories > System Tools.

Use on-demand scanners in Windows - You should try running some on-demand scans. If you can still get into Windows and onto the Internet, that is, the job will be much easier. Here are a few programs that offer free editions: MalwareBytes, SUPERAntiSpyware, ComboFix, and Spybot Search & Destroy.

You should use at least two different programs. Remember, no one scanner can catch every single virus or malware.

If scanners won’t run, rename the file, kill virus processes, or restore extensions - Sometimes malware will block you from running the popular malware scanners. However, sometimes you can get around this by simply renaming the setup and/or program executable. If that still doesn’t help, you can try running RKill to try to kill the malware processes.

If you get errors when opening any executable (.exe) program, the malware may have removed or corrupted the file extensions. Thus you should try to restore the file extensions.

Try the advanced boot options and system recovery options - If Windows won’t load or you can’t run any on-demand scanners, you should reboot and immediately press F8. This will bring up the Advanced Boot Options. First try the Last Known Good Configuration, which can possibly revert system changes and revive Windows. If no luck, try Safe Mode with Networking and then plain old Safe Mode. If you can get into Windows, try running the on-demand scanners again.

If you’re getting blue screens that disappear too quickly or Windows automatically restarts, select the Disable Automatic Restart on System Failure option on the Advanced Boot Options menu.

Good advice, Samtrack. Let me also suggest 2 other on-demand virus scanners to also use before you do anything drastic to your hard drive or re-install Windows.

Kaspersky's TDSSkiller is good at finding hard-to-get-rid-of rootkits. It works on XP, Vista, and Win 7 machines. It is available for free at http://support.kaspersky.com/faq/?qid=208283363 on the web. It is usually updated about once a week, and it checks for a new zipped version when you run it. Save the zipped file somewhere and unzip it. You can then delete the EULA and zipped files, leaving the .exe file to use.

Microsoft's Safety Scanner is available for free at http://www.microsoft.com/security/scanner/en-us/default.aspx on the web. It works on XP, Vista, and Win 7 machines. It is good at finding contemporary malware and does a good job of cleaning malware traces from the registry. It is updated often and is inactivated after 10 days on your computer. I download a new version every Monday, Wednesday, and Friday. It recently found a registry item left by a ransom trojan on my machine that nothing esle could find.

Both of these tools can be run from F8 (in Safe Mode) if a restore to the last good version of Windows doesn't work.

Regards,

my favourites are clamwin and TDSSkiller which is what you need in this situation -very good at getting rid of rootkits

TSSKiller does not seem to be updated very often lately, so I now use Malwarebytes' Free Antirootkit beta, which includes a rootkit scan and a system scan.

Regards,