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0.96.5 on Windows 7: database updates fail all the time
Nickee


Joined: 04 Jan 2011
Posts: 3
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Hi,

I installed 0.96.5 on Windows 7 and now I can't update my database. Msg I get is:

ClamAV update process started at Tue Jan 04 11:59:06 2011
Downloading main-53.cdiff [100%]
Downloading main-53.cdiff [100%]
WARNING: [LibClamAV] cli_loadinfo: Incorrect digital signature
WARNING: [LibClamAV] cli_loadinfo: Problem parsing database at line 8
WARNING: [LibClamAV] Can't load main.info: Malformed database
WARNING: [LibClamAV] cli_tgzload: Can't load main.info
WARNING: [LibClamAV] Can't load C:\Users\Mick Jagger\AppData\Roaming\.clamwin\db\clamav-6e67108dae1db2116ca98c08e868af37.0000076c.clamtmp\clamav-2c6582d949b3eb378709d6d46a0910d9.0000076c.cla.cld: Malformed database
ERROR: Failed to load new database: Malformed database
ERROR: Failed to load new database: No viruses detected

--------------------------------------
Completed
--------------------------------------


Now what?
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GuitarBob


Joined: 09 Jul 2006
Posts: 4292
Location: USA
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You might try deleting the main, daily, and bytecode files in the ClamWin database folder. You can find the DB location from ClamWin's configuration option, the Reports tab. It sounds like your database file(s) is corrupted.

Regards,
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Nickee


Joined: 04 Jan 2011
Posts: 3
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I'd love to do, what you advice, but it is not clear to me where the files reside.

ClamWin Preferences says: C:\Users\MyUsername\AppData\Roaming\.clamwin\db for the database.

Ok, fine I go to C:\Users\MyUsername\ but I can't find a folder called AppData

Maybe this is part of the problem? Not sure which files in which localtion I should delete.
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GuitarBob


Joined: 09 Jul 2006
Posts: 4292
Location: USA
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Are you on a Windows 98 computer? That location doesn't sound like the location for the ClamWin database on Windows XP, Vista, or Windows 7. Whatever the File Locations tab shows for the database is probably correct. If you can't find it, perhaps the folder is hidden. You can unhide folders by Start, Control Panel, Folder Options, View and then select Show Hidden Files and Folders (on my Vista).

If nothing works, I suggest you uninstall ClamWin and then reinstall it. Then see what the locations tab shows.

Regards,
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Nickee


Joined: 04 Jan 2011
Posts: 3
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Not sure what was wrong. I uninstalled it and reinstalled the latest version. Updates now were working fine.

Thanks for taking the time and helping me. Smile And also, thanks for this great software! It's appreciated.
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Slamlander


Joined: 19 Jan 2011
Posts: 1
Location: Nyon, CH
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Nickee wrote:
I'd love to do, what you advice, but it is not clear to me where the files reside.

ClamWin Preferences says: C:\Users\MyUsername\AppData\Roaming\.clamwin\db for the database.

Ok, fine I go to C:\Users\MyUsername\ but I can't find a folder called AppData

Maybe this is part of the problem? Not sure which files in which localtion I should delete.


Notice the ".clamwin" directory. Unless you have "show hidden and system files" set, in your file view preferences, you won't be able to see the directory. Unix and Windows share the convention that a directory started with a dot '.' is invisible to normal users. On my Vista Ultimate system I have ClamWin installed to be used by all users and this directory is therefore installed off of C:\ but you still can't see it unless you go to "File Explorer"->Tools->Folder Options->View and check the "Show hidden files and folders" radio button.

Once you've done that go to ...\.clamwin\db and delete everything there. Downloading a new virus database will then run fine.
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0.96.5 on Windows 7: database updates fail all the time
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